DEVELOPMENT OF A MODEL AND PROCEDURES TO ENHANCE THE PROCUREMENT PROCESS OF THE FACULTY OF LAW, SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

This research aimed to: (1) identify coordination problems among procurement officers in the Faculty of Law, the Central Finance Division’s Procurement Department, and other departments within Suan Sunandha Rajabhat University; (2) investigate service delivery problems experienced by service users interacting with these procurement units; and (3) develop an improved operational model and procedures for procurement across these departments. The study population was divided into three groups: (1) the Faculty of Law, comprising nine academic staff and seven academic support staff; (2) the Central Finance Division’s Procurement Department, with seven staff members; and (3) procurement departments from other university units, with 60 staff members. A high response rate of 98% was achieved. Data were analyzed using descriptive statistics, including frequency, percentage, mean, and standard deviation, supplemented by content analysis. The research findings indicate that the overall attitude of service users at the Faculty of Law toward service providers—concerning the development of the procurement operational model and procedures at the Faculty of Law, Suan Sunandha Rajabhat University—can be summarized as follows: The highest level of satisfaction was observed in the dimension of Adequacy of Service Provision, while satisfaction levels remained consistently high across the remaining dimensions: Knowledge and Competence in Performance, the Procurement Process, and the Continuity of Service Provision.