THE IMPACT OF WORK MOTIVATION, ATTITUDES AND BEHAVIORS OF EMPLOYEES, AND LEADERSHIP STYLE FACTORS TOWARDS ORGANIZATIONAL TRUST IN THE MAIN CONSTRUCTION INDUSTRY IN BANGKOK

Abstract

This study investigates factors influencing organizational trust in the main construction industry in Bangkok. Using quantitative research through online surveys distributed via snowball sampling, data were collected from 439 employees across major construction firms. Multiple linear regression analysis indicated that work motivation—consisting of internal motivation, external motivation, and goal setting—significantly influences organizational trust. Additionally, employee attitudes and behaviors such as job satisfaction, engagement, and interpersonal relationships, as well as leadership style factors including decision-making, emotional intelligence, and conflict resolution, played crucial roles in shaping organizational trust. The findings revealed statistically significant effects (p < 0.05) across all three main variables. Overall, participants generally agreed on the importance of motivation, positive attitudes, and effective leadership in fostering trust. This suggests that construction companies should enhance fair compensation, clear goals, employee development opportunities, and supportive leadership to strengthen organizational trust.