A STUDY OF SATISFACTION TOWARDS THE SERVICE QUALITY OF THE EDUCATIONAL SERVICE DIVISION, FACULTY OF LAW, SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

This study evaluated student satisfaction with the service quality of the Educational Services Division, Faculty of Law, Suan Sunandha Rajabhat University, and concurrently gathered user-reported problems and suggestions to inform improvement during the 2025 fiscal year. A cross-sectional questionnaire survey was administered to service users, and data were summarised using descriptive statistics. In total, 309 respondents completed the study; most were female (n=229; 74.11%) and students (n=288; 93.20%). Satisfaction levels were generally high. The highest-rated aspect concerned the cleanliness of classrooms, the library, and the moot-court room (85.42% positive responses), followed by staff's ability to provide complete answers and guidance (84.18%). The findings indicate a high perceived service quality, especially for the physical environment and advisory assistance. The problems and suggestions that were found give useful information on how to prioritize focused, phased quality improvement projects within the division.