THE STUDY OF STUDENTS' SATISFACTION WITH THE QUALITY OF SERVICE IN THE MASTER OF SCIENCE PROGRAM IN APPLIED THAI TRADITIONAL MEDICINE, SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

A Study on The Satisfaction with the Quality of Service in the Master of Science Program in Applied Thai Traditional Medicine ,Suan Sunandha Rajabhat University. The research aimed to (1) assess the level of student satisfaction with the program’s service quality and (2) identify problems encountered in using the services.

The sample consisted of 30 students enrolled in the program. Data were collected using a structured questionnaire, and the data were analyzed using descriptive statistics: percentage, mean, and standard deviation.

The findings revealed that the overall satisfaction level was very high, with an average score of 4.61 out of 5. When examined by category, all aspects of service quality were rated at the highest level of satisfaction. The three highest-rated items were: (1) Non-discriminatory service delivery (Mean = 4.87) (2) Fairness in service procedures and methods (Mean = 4.77) (3) Provision of guidance and responsiveness of staff to inquiries (Mean = 4.73). These results indicate that the program’s service management is highly effective in meeting the needs and expectations of its students.