DESIGNING A PARCEL SORTING AREA FOR DELIVERY USING ABC ANALYSIS THEORY FOR A DISTRIBUTION CENTER OF COURIER COMPANY IN NONG BUA LAM PHU PROVINCE

Abstract

The objectives of the research were 1. Reduce errors in parcel sorting for delivery at distribution center of courier company, 2. Design a parcel sorting area for delivery by applying the ABC Analysis theory for distribution center of courier company.  The study focuses on a distribution centers of courier company located in Nong Bua Lamphu province. The ABC Analysis theory, which prioritizes categorization, labeling, grouping, and systematic zone arrangement, is applied to optimize the sorting process and align with delivery time requirements. This quantitative research employs an experimental approach. The population consists of 10 participants, including managers and sorting staff from the distribution centers of courier company. Data were collected through unstructured interviews and direct observation. Error data from parcel sorting processes before and after improvements were recorded and analyzed using the ABC Analysis framework to evaluate the impact of the redesigned sorting area. The findings revealed that applying ABC Analysis to redesign the sorting area significantly reduced sorting errors. Before the redesign, 85 sorting errors were recorded, while after the redesign, errors dropped to 31, reflecting a reduction of 54 errors. Therefore, implementing the ABC Analysis approach is proven to be effective in enhancing operational efficiency, expediting parcel management, minimizing sorting errors, reducing operational costs, and increasing customer satisfaction with the service.