FACTORS AFFECTING SATISFACTION WITH REGISTRATION AND ASSESSMENT SERVICES FOR GRADUATE STUDENTS AT SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

The study on factors affecting the satisfaction with registration and evaluation services among graduate students at Suan Sunandha Rajabhat University aims to investigate two main objectives: to assess the satisfaction level of graduate students with the registration and evaluation services and to explore the factors influencing these services for graduate students at the Graduate School of Suan Sunandha Rajabhat University. The population used in this study consisted of 30 graduate students from Suan Sunandha Rajabhat University. Data were collected using questionnaires, and the statistics used for data analysis included percentage, mean, and standard deviation.

The survey results from 30 respondents revealed that the majority were female, with 24 respondents accounting for 80%, while 6 were male, making up 20%. Most respondents were aged 30-40, with 21 people (70%), followed by those under 30, with 6 respondents (20%), and 3 respondents aged 41-50 (10%). Regarding education levels, most had a master's degree (28 respondents, 93.3%), while 2 had a doctoral degree (6.7%).The satisfaction with the registration and evaluation services was found to be at the highest level, with an average score of 4.28. When analyzed by category, all aspects had the highest average scores, as follows: equality of service (4.32), timely service (4.28), progressive service (4.28), sufficient service (4.25), and continuous service (4.24).In the aspect of equality of service, the average score was 4.32. All specific items were rated at the highest level, including: staff enthusiasm and attentiveness (4.47), service orderliness (4.27), and staff friendliness (4.23).For timely service, the average score was 4.32, with the same items rated highly: staff attentiveness (4.47), orderliness (4.27), and friendliness (4.23).The sufficient service aspect scored 4.25, with items such as adequate facilities (4.30), suitable service locations (4.23), and appropriate atmosphere and lighting (4.23).

The continuous service aspect had an average of 4.24, with high scores for staff listening patiently and politely (4.27), clear communication about registration and evaluation (4.23), and understandable forms (4.23). Lastly, the progressive service aspect scored 4.28, with high ratings for efficient use of resources (4.30), continuous staff learning (4.27), and ongoing service improvements (4.27).