THE DEVELOPMENT OF THE RECRUITMENT PROCESS OF THE PERSONNEL DEPARTMENT PERSONNEL SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

The development of the recruitment process of the Personnel Department, Suan Sunandha Rajabhat University aims to study each step of the admission process of the Personnel Department, Suan Sunandha Rajabhat University and to guide the improvement and development of the recruitment process of the Personnel Department, Suan Sunandha Rajabhat University. The population used for this study is the executives, personnel of the departments. Insiders and outsiders, those involved in recruiting and selecting personnel of Suan Sunandha Rajabhat University, a total of 286 people used to collect data with questionnaires and statistics used to analyze data such as percentage and standard deviation. The study indicated that: 1. Data analysis results Personal Found that users of recruitment and recruitment services Personnel Department, Suan Sunandha Rajabhat University, 286 people, mostly female Is in the age range of 31-40 years, Bachelor's degree education Be an executive Personnel department staff and persons within Suan Sunandha Rajabhat University. 2. Analysis of satisfaction levels in service quality, recruitment and recruitment Personnel Department, Suan Sunandha Rajabhat Universit The overall picture is very good. When considered individually, it was found that the first rank was Reliability Secondly in terms of communication Hospitality and the last rank is Service access respectively. 2.1 Reliability The overall picture is at the highest level. When considering each item Found that the first rank is You are cared for in the service. The second rank is that you receive consistent service. Have the same standard Providing services to all service recipients equally without exception or there is no disadvantage in using the service and the last one is the service provider having the appropriate dress for the service and have a reliable personality with the service users respectively. 2.2 Friendly relations the overall picture is at the highest level. When considering each item Found that the first rank Is that you always receive service with understanding and attention The second rank is the service provider, being polite, respectful, respectful, humble, respectful and has good manners. The service meets the needs of the service applicant. Service providers are attentive, enthusiastic and ready to provide services to those seeking services. And the last rank is a polite service provider Beaming. 2.3 Access to services the overall picture is at the highest level. When considering each item Found that the first rank is the service provider who is knowledgeable in the service work the second rank is service providers who can provide new useful advice. To those who come to request services Service providers can answer questions. And providing advice in the job that provides the service as well, correctly and completely, and the last one is that the service provider gives the opportunity for the applicant to consult and help solve the problem creatively. 2.4 Communication The overall picture is at the highest level. When considered the list found that the first rank is the service provider. There is a clear voice guidance process. The second rank is service providers who use language that is easy to understand / not ambiguous. Service providers have eye contact while talking to the contact person. Service providers use other communication channels such as Email, Line, Facebook to provide services. And the last one is the service provider with courtesy and words with a cup of words and a polite tone.