THE INFLUENCE OF REMOTE WORK CONDITIONS, COMMUNICATION PLATFORMS, AND TEAM COMPOSITION FACTORS TOWARDS EMPLOYEES’ PRODUCTIVITY IN OUTSOURCING SERVICE PROVIDERS IN BANGKOK

Abstract

This study examined how remote work conditions, communication platforms, and team composition factors influence employee productivity in Bangkok. The research investigated sub-variables including remote work frequency, home office setup, and employment form for remote work conditions; ease of use, reliability, and security for communication platforms; and team size, diversity, and roles for team composition factors. Using a quantitative approach, data was collected through online questionnaires from 400 respondents (204 females, 151 males, 45 undisclosed). The survey included demographic multiple-choice questions and five-point Likert scale items measuring both independent and dependent variables. Analysis through descriptive statistics and multiple linear regression supported all hypotheses, revealing positive relationships between the three independent variables and employees’ productivity. The findings suggest that organizations should carefully consider remote work conditions, communication platforms, and team composition when aiming to enhance productivity. These results provide practical implications for HR practices and management decisions in Bangkok-based organizations.