A STUDY OF LEADERSHIP STYLE, EMPLOYEE PERCEPTION AND CONFLICT MANAGEMENT AFFECTING ORGANIZATIONAL PERFORMANCE IN SMALL AND MEDIUM SIZED ENTERPRISES IN MANUFACTURING INDUSTRY IN BANGKOK, CHONBURI, AND SAMUT PRAKAN, THAILAND

Abstract

This study aims to explore the impact of the factors that influence organizational performance. The three independent variables of this study are leadership style, employee perception, and conflict management factors. The sub-variables of leadership style factors include personality traits, employee diversity, and situation. The sub-variables of employee perception factors include employee participation, employee experience, and working environment. The sub-variables of conflict management factors include power, communication, and organizational culture. The dependent variable of this study is organizational performance. Quantitative research was used to collect the data for this research. A total of 400 responses were collected through convenient sampling, which included 83 males and 317 females who are working in Bangkok, Chonburi, and Samut Prakan, Thailand. Online questionnaires were sent out to the respondents, which comprised multiple choice questions for demographic data and a five-point Likert scale for questions regarding both independent and dependent variables.  The data analysis methods used were descriptive statistics and multiple linear regression analysis. The results supported all three proposed hypotheses, showing that there is a positive relationship between the independent variables (leadership style, employee perception, and conflict management factors) and the dependent variable (organizational performance).