FACTORS AFFECTING SATISFACTION WITH PROCUREMENT SERVICES OF GRADUATE SCHOOL STAFF AT SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

Study on Factors Affecting Satisfaction with Procurement Services of Graduate School Staff at Suan Sunandha Rajabhat UniversityThis study aims to assess the level of satisfaction among graduate school staff with procurement services and to identify the factors affecting these services. The study focused on 25 graduate school staff members at Suan Sunandha Rajabhat University. Data were collected using questionnaires, and the analysis involved percentage, mean, and standard deviation.

            The survey results showed that among the 25 respondents, 20 (80%) were female and 5 (20%) were male. The majority of respondents (64%) were aged 31-40 years, followed by 20% aged 20-30 years, and 16% aged 41-50 years. Most respondents held a master's degree (80%), while 20% had a bachelor's degree. Overall satisfaction with procurement services was found to be at the highest level, with an average score of 4.35. When analyzed by category, all aspects received high scores: Equality of Service: Average score of 4.44, with high ratings for staff attentiveness (4.72), friendliness (4.36), approachability (4.36), and orderly service (4.32). Timeliness of Service: Average score of 4.29, with high ratings for clear advice (4.36), prompt service (4.28), and punctuality (4.24).Sufficiency of Service: Average score of 4.29, with high ratings for appropriate atmosphere and lighting (4.36), staff cleanliness (4.28), and adequate facilities (4.24). Continuity of Service: Average score of 4.37, with high ratings for convenience and speed in procurement (4.40), equitable procurement services (4.40), prompt purchasing (4.36), and comprehensive information dissemination (4.32). Progressiveness of Service: Average score of 4.33, with high ratings for continuous learning by staff (4.40), ongoing service improvements (4.32), and efficient use of resources (4.28).

            These results indicate a high level of satisfaction among staff with the procurement services provided, highlighting areas such as staff engagement, service timeliness, and resource adequacy as key contributors to their positive feedback.