STUDENT SATISFACTION WITH THE SERVICES OF THE LINGUISTICS PROGRAM, GRADUATE SCHOOL, SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

This research aimed to: (1) study the satisfaction of students in the Linguistics Program, Graduate School, Suan Sunandha Rajabhat University, and (2) examine the problems and suggestions from students regarding the quality of services provided by the Linguistics Program, Graduate School, Suan Sunandha Rajabhat University. The sample consisted of 30 students, both at the Master's and Doctoral levels, from the 11th to 22nd cohorts of the Linguistics Program. The sampling method used was purposive sampling, and data was collected through questionnaires. The data analysis employed descriptive statistics to describe the demographic characteristics of students in the 11th to 22nd cohorts, using percentage, mean, and standard deviation.

The results revealed that: (1) Most of the students were female, accounting for 86.7% (26 out of 30 students), with 70% (21 students) being 40 years old or older. In terms of education level, 76.7% (23 students) were Doctoral students. (2) The overall student satisfaction with the services provided by the Linguistics Program was at the highest level (Mean = 4.53, S.D. = 0.495). When considered by individual aspects, the satisfaction with teaching staff and advisors was the highest (Mean = 4.75, S.D. = 0.495), followed by satisfaction with learning support (Mean = 4.63, S.D. = 0.478), and satisfaction with the curriculum (Mean = 4.50, S.D. = 0.503).