THE EFFICIENCY OF THE PERFORMANCE AND SERVICES OF THE GRADUATE SCHOOL, SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

This research aimed to study the operation and service efficiency of the Graduate School Office, Suan Sunandha Rajabhat University in 4 issues comprising; 1) service process, 2) staff or service provider, 3) facility, and 4) service results. Data were gathered from 345 customers (48 lecturers, 28 staff, and 269 students) of the Graduate School Office, Suan. Sunandha Rajabhat University by using the questionnaire, and data were analyzed by using the statistical program.

The findings were as follows;

1. The personal data revealed that most of the respondents were female, at the age of 36 – 50 years, currently studying/graduated with a master's degree, being a student, and receiving service 2-5 times.

2. The level of satisfaction towards the operation and service of the Graduate School Office, Suan Sunandha Rajabhat University revealed that the overall satisfaction was at the highest level (= 4.65); the up-to-date equipment (=4.79), systematic service (= 4.76), clear suggestion or answering a question (= 4.76), accurate service (= 4.73), polite service (= 4.70), clear service (= 4.70) , and in-time service (= 4.48), consecutively.